Pinnacle Bank Core Conversion Upgrade learn more

CLIENT SERVICE: 888-485-7050

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New Pinnacle Bank Conversion Information!

As most of you are aware, Pinnacle Bank will be upgrading our core processing system during the weekend of February 5, 2021. We are upgrading our systems in order to continue to provide you with the best banking experiences and latest in products and services. This upgrade will immediately enable us to gain operational efficiencies so that we can provide you with even better service. We’ll also gain greater flexibility to adopt new technology, products and services to offer you in the future.

During the system upgrade, it will be necessary for some services to be limited or temporarily unavailable. However, we do not anticipate there to be any time you will be unable to access your funds by debit card or check. Our banking offices will be open during our normal business hours and support staff will be available during the weekend to assist you by phone and email should any questions arise. To learn more about the products and services that may be affected during the conversion please click here.

Second Notice: Technology Upgrade Coming Soon!


Our systems will be undergoing maintenance from 6:00 p.m. Friday, February 5, 2021 through Sunday, February 7, 2021

Hello Pinnacle Bank Clients!

As most of you are aware, Pinnacle Bank will be upgrading our core processing system during the weekend of February 5, 2021. We are upgrading our systems in order to continue to provide you with the best banking experiences and latest in products and services. This upgrade will immediately enable us to gain operational efficiencies so that we can provide you with even better service. We’ll also gain greater flexibility to adopt new technology, products and services to offer you in the future.

During the system upgrade, it will be necessary for some services to be limited or temporarily unavailable. However, we do not anticipate there to be any time you will be unable to access your funds by debit card or check. Our banking offices will be open during our normal business hours and support staff will be available during the weekend to assist you by phone and email should any questions arise.

Our goal is that our clients experience as little disruption as possible while we perform this system upgrade. We ask that you carefully review the following information as it may apply to the products and services you utilize through the Bank. We encourage you to call us at (888)485-7050 if you have any questions or concerns.

Banking Office Hours & Extended Phone and Email Support

Our banking offices will be open during our regular operating hours: Friday, February 5th, from 9:00 a.m. – 5:00 p.m.

Additionally, we have extended the hours in which our client support staff will be available by phone and email during the weekend. Please keep in mind that we may have limited access to systems or banking information due to the ongoing system upgrade.

Please call (888) 485-7050, or email us at Client.Services@pinnacle.bank for assistance. Phone support hours will be: 10 AM – 3 PM Saturday and Sunday

Debit Card & ATM Access

Your Pinnacle Bank Debit Cards will be unaffected during the Conversion Period. You will be able to perform Point-of-Sale (POS) transactions and ATM withdrawals using your Debit Cards as you normally would. We do not anticipate there to be any service interruption, however please be prepared to utilize other forms of payment throughout the weekend. If you experience card problems, please call us at (888) 485-7050.

Online & Mobile Banking

Our Online and Mobile Banking systems will be unavailable starting at 6:00 PM PST on Friday, February 5th, until the upgrade is completed at 8:00 AM PST, Monday, February 8th. Online and Mobile Banking systems will be available with full functionality beginning at 8:00 AM PST on Monday February 8th. After our upgrade is complete, your sign-on access will remain the same and you will continue to access those systems in the same manner that you did before. However, all Personal online banking will be required to perform an extra layer of security during their initial log in process.

  • Transfers, Loan Payments and Mobile Check Deposit: Online banking transfers, loan payments, and Mobile Check Deposit will be temporarily unavailable while system maintenance is being performed beginning at 6:00 PM PST on Friday, February 5th.
  • Bill Payment: Bill Payment services will temporarily go offline during the system upgrade starting at 6:00 PM PST on Friday, February 5th. You will be unable to initiate bill payments. Payee and payment history will remain in the system.
  • e-Statements: All eStatement history will continue to be available for download through Online Banking.

Deposit Account Statements:

Account statements will be generated at the close of business on Friday, February 5th for all Checking, Money Market, and Savings Accounts. Statements will also be generated as usual on their normal statement cycle. Therefore, all deposit account holders (with the exception of the 5th cycle) will receive two statements for the month of February. No fees will be assessed on the first statement, and interest will be paid and credited as accrued for both statements. Going forward, your account statements will continue to be generated during their normal statement cycle. The look of our statements and notices will change slightly. However, they will contain the same information.

Electronic Transactions (ACH):

All post-dated incoming direct deposits and electronic withdrawals received by the bank will be posted on the evening of Friday, February 5th. Clients may see transactions with effective dates after February 5th (i.e. February 8th) post to their accounts.

Incoming Direct Deposits & Wire Transfers:

All incoming direct deposits and wire transfers received on Friday, February 5th will be processed. However, these transactions will not be viewable in Online Banking until access to the system is available Monday, February 8th at 8:00 a.m. If you would like to confirm receipt of any incoming transactions, please call us at (888) 485-7050.

Loan Accounts:

Loan numbers and payment dates will not change. Loan advances and payments received on Friday, February 5th will be processed as they normally would be, but will not be viewable in Online Banking until Monday, February 8th.

Cash Management Services (Business Accounts)

Remote Deposit Capture: Remote Deposit Capture service will not be available during the system upgrade.

Please contact our Cash Management Team at (888) 485-7050 to discuss alternate payment and deposit methods if needed.

We greatly appreciate your patience as we perform these upgrades and sincerely apologize for any inconvenience these temporary service limitations may cause you. If you have any questions or concerns, or encounter any issues, please contact us at (888) 485-7050 and we will be happy to assist you.

We sincerely thank you for your continued business and we look forward to serving you into the future.


First Notice: Notice of Core Processing System Conversion


Dear Pinnacle Bank Valued Client:

We are excited to announce that Pinnacle Bank will be upgrading our core processing system during the weekend of February 5, 2021. We feel it is important to invest in this technology upgrade in order to provide you with a better banking experience. Our new system will allow us to gain efficiencies in our account opening and processing of teller transactions as well as position Pinnacle Bank to offer you new products and services. Ultimately, we believe this upgrade will allow us to better serve all of our clients.

Please carefully review the following FAQ’s and information as it explains in more detail about the core conversion. During the conversion period there will be some services that will be limited or unavailable which may impact access to your accounts. We will be communicating with you frequently from now until our conversion weekend so that you are aware of the services that will be limited or unavailable in order to minimize that impact. Please be sure to review any mail, email, or phone calls from Pinnacle Bank in order to receive the most up to date information from us. We will also be posting notices on our website, online banking and mobile app.

FAQ’s

Why is Pinnacle Bank upgrading its core system?

Pinnacle Bank strives to offer you innovative technology coupled with a high level of personalizedservice. With this in mind, we are upgrading our core processing system on February 5, 2021. This conversion requires a significant investment of both time and resources, but it will enable us to enhance our capabilities and offerings and ultimately the service that we provide to our clients.

What is a core system?

The core system is the software that executes major banking functions, such as: opening and managing accounts, originating and servicing loans, processing cash deposits and withdrawals, posting transactions, calculating interest, maintaining client information, and more.

When is Pinnacle Bank upgrading its core system?

We are upgrading our core system beginning over the weekend of February 5th (from Friday February 5ththrough Sunday February 7th) The conversion will kick off after our nightly processing completes on Friday, February 5th.

What is changing with the core conversion?

Most of the changes that will occur with the core conversion will be behind the scenes. The good news is the core conversion will allow you to keep your deposit, loan or debit card account numbers. There will be periods during the conversion that will require services to be limited or unavailable. In order to minimize the impact to your access, we will be communicating with you frequently from now until our conversion weekend so that you are aware of the services that will be limited or unavailable.

What does the core conversion mean to Pinnacle Bank clients?

We are committed to providing quality products and exceptional service to our clients. Our new core system will enable us to operate more efficiently, which will in turn allow us to provide you with even better service. For the most part, the changes with the core conversion will be transparent to our clients. Going forward, our new core system will give us greater flexibility and enhanced capabilities to offer new products and solutions tailored to meet our clients’ needs.

We have already implemented some enhancements and new services, such as:

  • Consumer Bill Pay: Our Consumer Bill Pay was recently upgraded with a better look and feel, a more user-friendly platform and additional enhancements.
  • Coming Soon! Here are a few of the new enhancements we will be implementing over the next 6 months:
  • Debit Cards - we will be offering a new look and feel to our personal and business debit cards. These cards will be enabled with contactless payment and the additional security of an EMV chip. These cards will be delivered to clients as your current card expires.
  • Mobile Wallet: Mobile Wallet allows you to store your card information securely on your smartphone. You will be able to pay in stores, on websites and within apps using your mobile device. Your debit cards will now be compatible with Apple Pay, Google Pay and Samsung Pay.
  • Mobile Banking: We are making available Touch ID for our mobile banking apps. Touch ID is an electronic face or fingerprint recognition feature that allows you to unlock mobile banking on your device. It is a simple and secure alternative your digital security passcode.
  • Zelle: We will be partnering with Zelle, a fast, safe and easy way to send money in minutes to your friends and family, right from Pinnacle Bank’s online banking and mobile app.
  • Business Online Banking (BeB): Our business online banking platform will have an improved new look and feel. Direct Connect is coming! Direct Connect allows two-way connectivity between your Pinnacle Bank business account and Quickbooks software
  • Automated Alerts: This will allow clients more options within online banking to opt in to receive various alerts regardingtheir accounts. Additionally, clients that are not currently enrolled in online banking may visit their local banking office to discuss setting up automated alerts.

Please be sure to carefully review all communications you receive from us so that you are aware of services which are going to be limited or unavailable during the conversion. As always, if you have any questions or concerns, or encounter any issues, please contact us at (888) 485-7050.

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